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This is a copy of the email I sent to Indiaplaza today.

Hi Narinder & Shazia & Anthony,

Your customer service just blows me away!!

Thanks for the brilliant work. You guys haven’t obviously delivered the book till today. That after you guys called me on Monday and assured me that the book would be with me on Wednesday!!

And I was unceremoniously put on hold for 20 minutes when I called up today (again – I have spent more than Rs. 50 on calls to your clueless helpdesk so far).

I think, and correct me if I am worng, that you guys have no clue of how online shopping works. The sensible thing to do was to ship me another copy (Wow! See – this ain’t rocket science), while you checked what happened to the original.

Here is what I want – and I hope you guys understand – so I have put it in simple steps:
1. Cancel the (damn) order. I have bought the book.
2. Refund me my money – that seems to be the fair thing to do.
3. Pay me the interest on the my money – I would like it, even if it is in paise. You can decide the interest rates.
4. You know what – I will not ask you to refund my money I spent on calling you, and since this is not America, I can not sue you for mental anguish. Actually – I can not sue you for anything – I am sure you have imdemnified yourself against it by your T&C. And really I don’t care. If you want, give me my money back, else you can go have a pizza for the same amount.
5. Grow up and learn how to do business!!!

Best regards,

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Some people never learn. Wait I am talking about myself.

After the pathetic experience I had with Indiaplaza the last time around, I had virtually decided that I would not be using them for buying books. But then I forgot the lesson learnt, and ordered Montauk’s “How to Get Into the Top MBA Programs” – apparently a must read for all MBA applicants. Anyways, that was almost 10 days back I have still not received the book.

Though the fault this time lies with the courier service, their customer help desk remains clueless as ever. Here is the response I got from them after complaining mid last week.

I apologize for delay in delivery of the ordered book ‘How To Get In To Top Mba Programs’ placed under order ###. I request you to provide us more 2-3 working days so that we will check with the courier and deliver the book to you. We will try not to commit this mistake in your future orders.

Try not to?? Are you guys fricking kidding me??

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… declared out (wrongly according to Cricinfo) by the umpires, yet again. I think they can add another statistic to his career. Done by the umpires that is!

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Sachin has again missed the 42nd ton! The sixth time this year. What is he waiting for??

Or maybe he is just not interested in centuries any more. But still, I am disappointed!

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.. comes from the Jabberwock.

you’re only married to each other, you haven’t magically become interchangeable organisms, ….. not sharing cellphones or email passwords is another of the tips for a successful marriage

Other tips for a successful marriage here.

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Two accidents in three months, and none due to my mistake. Shit!

Anyways I am stuck at home, thankfully though, with a friend [Debo], also injured in an accident, with a bad knee. Its healing well and I hope to be back in action soon. Meanwhile, my posting frequency might go down a bit.

Drive safely, and if possible, don’t.

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I thought that the regular counselling sessions I heard of after any incident in the West to cope with Post Traumatic Stress Disorder was slightly an overhype, but gave them a benefit of the doubt. Maybe they weren’t used to any sort of trauma in life.

But this one takes the cake. Oh come on!!

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If you and your friends find each other saying these two words over the phone a frickin’ number of times then I am reasonably sure that both of you are working.

A good friend, who I do not know why I do not speak to that much, called up late last night and as we talked she told me how there was nothing much after office to do and that life had become so bore. I told her in a long discussion (perhaps the longest I have ever talked to her on phone I guess and otherwise) that she should find out something to do. Maybe read, write, travel and most importantly do something that interests her. The punga I think is with her organization where she does not get time for herself or to do things that she likes doing, and she being the hardworking girl she is, slogs off and that frustration builds up.

I know the sign and this feeling over comes to me every couple of months and I have to do something to get over it. I regualrly go visit friends (Tk and Bharathi essentially), make it a point to meet all friends who pass through Delhi, even if it is for half an hour, and every once in a while I make trips outside the city, Jaipur, Hyderabad, Dehradun etc.

What else can one do? Any suggestions??

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The IT department of our company had been lying low for pretty long now, and I was kind of caught napping when they moved. Last time they did something stupid I wrote about was in February.

Digg was officially blocked by them late yesterday night. Though I agree that it does not contain business related information for us, but it is huge source of up to date IT knowhow and throws up tools every now and then which help work in several ways. One more “Message Boards and Clubs” dies a silent death. There will be only a few people who will mourn this but I am bewildered at the nonsense behind this all.

Someday, which I doubt will come, I hope they realise their mistake and understand that in a time when Web2.0 is the buzzword and collective knowledge sharing by people online (e.g., Wikipedia) is a huge hit banning such websites will only prove negative for them.

PS: This comes at a time when our department is all gripped by a new internal initiative which promises to change the way we work by the use of AJAX etc. Now this is called irony!!

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Cricketing greats choose Lara over Sachin as the greatest of our era. While agree that Lara is definitely the more stylish of the two, I rate Sachin much higher for just one reason. Lara (or any other great) never had to carry the hopes of a billion people alone. There was time people used to say “Lets go home and cry. We cannot win from here on.” (actually happened in Sarjah, when Sachin mauled the Aussies) when Tendulkar was dismissed.So say all you can and rate all you can, Sachin remains there alone, head and shoulders above all greats (probably just a tad bit below the Don though.) Here is something that explains it all, from JaiArjun Singh,

But Tendulkar is a batsman in a sport that thrives on them. Even his worst critics, even those who denounce him in the final analysis as being a false god, will – if only years after his retirement – find it somewhere in their embittered hearts to acknowledge that there was a time, however brief, when he brightened their gloomiest hours like no one else could.

I might probably watch The Departed (#62 on IMDB Top 250) today. It has been rated as the greatest Scorsese movie after the Goodfellas (#22 on IMDB Top 250). Review after I am done with it. Even if it is half as good, it would be worth the money I spend on it.

Last but not the least. Ending it with a quote for the day from the movie Good Will Hunting.

Lambeau: Sometimes I wish I had never met you. Because then I could go to sleep at night not knowing there was someone like you out there.

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