Why I love Airtel (or why I hate Vodafone)

I believe that Airtel has the best customer support of all mobile carriers in India, and also the best network. It has been my preferred carrier for more than 4 years now. However, they did not land up on campus till about a week after we joined, and since by then everyone else was on Vodafone CUG, I had to join the Vodafone bandwagon too.

The first shock was that Vodafone did not support Twitter. WTF!! Wake up and smell the breeze folks. It could be a significant revenue earner, and yet you have decided not too support it. Can someone please explain the logic??

Next, I had some issue with the billing (never had it on Airtel I tell you), and I lodged a complain on their helpline. I must inform you here that it is near impossible to speak to a human voice on their IVRS. However, I did manage to file a complain, and 10 days (seriously) later they get back to me saying that they believe that the invoice is correct. I try to explain to the person my logic, and why I think there is an error, but he doesn’t know anything about my complain. What?? Are you fricking kidding me!!

Anyway, I sent their regional head an email about the error with the invoice details, and also the complaint number. He replied back saying I had forgotten my mobile number. I was soooper pissed. Can’t they locate my details through the invoice number and my name?? How hard can that be??

Seriously Vodafone, if you want to be as attractive as the Zoozoos, get your act together in customer support.

Life @ISB Personal

To tea or not to tea

I must confess that I am tea addict. And ever since I have come to Hyd, I had not had a good cup of tea. You see, Hyd believes in this concept of over boiled and extremely sugary syrup that they like to call the “Irani chai”.

Having lived in one of the best tea growing areas in India, this just wasn’t good enough. Even Gurgaon had decent chai. From being someone who made at least a couple of trips to Subhashji’s place everyday, be it summer, winter, or rains, I had become someone who had not had good tea for four weeks!! Sheesh..

Anyhoo, the jinx was finally broken today. Megha, one of my study groupie, treated us all to authentic north Indian chai. Believe me, never had a cup of chai looked so inviting. It was pure bliss. Thanks Megha 🙂

By the way, my other groupies are Sunil (CA Sahab), the profound thinker Kirti, and the sleepy head, yet amazing, writer Malavika – go check her blog.

PS: Go watch Vinicius – a Brazilian documentary on the life of the brilliant composer of “The Girl from Ipanema“.

Life @ISB

The week that was…

Some highlights from the first academic week at ISB:

  • The profs are really good, and their ability to keep the class engaged for a couple of hours amazing. All that talk about international profs is true I guess. I was very skeptical about my ability to stay awake in classes, but I have managed that without too much fuss. We discussed ManU in an accounting class, wine and cheese were talked about in economics, and a lot of stories revealed in marketing!!
  • We already have had a quiz. Granted that it was a pretty simple one at that, but one in the first week. Seesh!!
  • The first case study for Marketing, the only course with class participation (CP). As imagined, there was a lot of “arbit CP” for which people were dunked in due course of time. Also, it felt awesome that the strategy that we came up with was actually the one that the company used later.
  • We have our first assignment due by EOD today. Again nothing too difficult, but something to be done nonetheless.

Other than that, the week was pretty calm and most of the time was spent, well, sleeping. A couple of birthday celebrations were attended. I must confess that dunking does not follow any pattern at all, random distribution if I can borrow from Stats, and if anything it keeps increasing in randomness. People get dunked without rhyme or reason!!

One great thing about this place is the movie screening. You can use the comfortable lecture theaters for screening movies, which can be borrowed from the seriously awesome collection the library (LRC @ISB) has!! We had a smalll screening of Amores Perros on friday evening. The director, Alejandro Inarritu, effortlessly weaves three separate stories and tells a wonderful story about love, life (he calls it death), and betrayal.

I also joined the ISB Blogging community and hopefully we will soon start blogging on the official students blog.