ABN Amro lacks FF support!

ABN Amro – India, recently made some changes to its website which renders the NetBanking option unusable on Firefox (any version!). I sent an email to their support desk about this, and am reproducing their response below.

Dear Customer,

This is with reference to your email dated July 09, 2008. At the outset we would like to thank you for the time taken and effort made by you in sharing your concerns with us.

We wish to inform you that currently you will not be able to access our Net banking service through Fire fox browser. However to access our Net banking services we recommend Internet explorer browser version to be 5.5 and 6 and we would also request you to kindly check if your Internet Explorer browser is configured for JAVA applet.

Should you require any other assistance, please feel free to call our 24 Hour Bank by Phone service* in your City and our executives will be glad to assist you.

Assuring you of our best services.

Yours Sincerely,
Service Delivery, Consumer Bank, India

While I appreciate their quick response to my query, I am thoroughly disappointed with the response. For a company of ABN Amro’s size, simply stating that it does not work is not acceptable.

Just for the record, ICICI Bank which runs the same software (FINACLE by Infosys), supports all sorts of browsers and their NetBanking is much easier to use.

WordPress, Mediawiki & Firebug

First – upgraded the blog to WordPress 2.5. The new interface looks cool and features easy navigation to more often used options. Also, the upgrade process was a breeze. You can read about how to do it here.

Next – for the past many days, I have been stuck with a faulty error prone version sort table JavaScript being used by MediaWiki. After a lot of head breaking and seeking help on the forums, I was frustrated by Friday and sought help from a friend at Yahoo. He was short on time and promised to do something today. Anyways he happened to mention that I should use Firebug plugin for Firefox.

I had installed Firebug on Firefox long back when I was experimenting with CSS. I did not know how to debug JavaScript using it. So a google search and a blog post later, I was ready to get my hands dirty. And after an hour or so, I was beginning to see light at the end of the terminal. I had located the error and could now fix it easily.

So here I am, all happy and contended. I would like to add this fix to the script on the next Wiki release. Hopefully my first contribution to the wonderful open source community!! Also, even though the guys on the forum were unable to help me on this one, they have been a wonderful bunch of extremely helpful folks. Thanks everyone – keep rocking!

PS: I know very little about JS, with my programming experience limited to C and VBA. So this particular hack – I am immensely pleased about.