I believe that Airtel has the best customer support of all mobile carriers in India, and also the best network. It has been my preferred carrier for more than 4 years now. However, they did not land up on campus till about a week after we joined, and since by then everyone else was on Vodafone CUG, I had to join the Vodafone bandwagon too.
The first shock was that Vodafone did not support Twitter. WTF!! Wake up and smell the breeze folks. It could be a significant revenue earner, and yet you have decided not too support it. Can someone please explain the logic??
Next, I had some issue with the billing (never had it on Airtel I tell you), and I lodged a complain on their helpline. I must inform you here that it is near impossible to speak to a human voice on their IVRS. However, I did manage to file a complain, and 10 days (seriously) later they get back to me saying that they believe that the invoice is correct. I try to explain to the person my logic, and why I think there is an error, but he doesn’t know anything about my complain. What?? Are you fricking kidding me!!
Anyway, I sent their regional head an email about the error with the invoice details, and also the complaint number. He replied back saying I had forgotten my mobile number. I was soooper pissed. Can’t they locate my details through the invoice number and my name?? How hard can that be??
Seriously Vodafone, if you want to be as attractive as the Zoozoos, get your act together in customer support.